Microsoft is going out on a limb to try something new. In the past, digital game refunds were never a thing. The major PC platform Steam, has always offered refunds for digital games but has been restrictive determined by the time. Now, it seems Microsoft will be trying out the possibility of refunding digital purchases.
This new plan is only offered to a handful of Xbox Insider Program members. Players who are involved are able to refund a game within the first 14 days after purchase. Just like Steam, though, there are restrictions. Customers can only refund the game if they have less than 2 hours into it. Additionally, downloadable content is not covered in the refund program.
Not only is the program coming to Xbox, but games purchased through the Windows 10 app store are able to do the same thing.
This new feature surfaced after a Reddit user posted a screenshot of a message he received on Wednesday. Microsoft later announced what the new feature will have to offer.
“We’re always looking for new ways to improve the customer experience and regularly release new features into the Insider Program to encourage and foster fan feedback, which helps us test and refine features before they reach general availability,” Microsoft said. “Earlier today, we enabled self-serve refund pilot testing for digital content via the Xbox and Windows Insider Programs and this testing is presently limited to select Insider members.”
This program would benefit many players who are interested in games they are not sure on or for just exploring their tastes. There is no word yet on when digital game refunds will expand to all players or if more Xbox Insider members will get a chance to test out the feature.
What do you think of the new digital download refund idea? Let us know down in the comments.